OUR PRODUCTS
Shipping Guide: PC Components and Items to Kenya
Introduction
Welcome to our shipping service! We specialize in weekly shipments of PC components and other items to Kenya that are not readily available locally ,(example you want a PC with a 4070 and it’s not available in store). This guide will provide you with all the essential information you need to know about our shipping process, timelines, fees, and how to ensure a smooth and hassle-free experience.
- Shipping Schedule
All shipments depart on Thursdays. To be included in the upcoming shipment, please ensure that your order is placed and confirmed before Wednesday midnight (UTC) of the shipping week.
Place your order early, you receive it early!
- Shipping Timeframe
Our standard shipping timeframe to Kenya is two to three weeks. This means that once your order is dispatched, you can expect it to arrive in Kenya within three weeks. However, please note that shipping times may vary depending on customs clearance and other unforeseen circumstances. We will keep you updated on the status of your shipment throughout the process.
- Service Fee Charge
We charge a 10% service fee for all shipments. This fee covers the cost of handling, processing, and ensuring the safe delivery of your items. The service fee will be calculated based on the total value of your order before shipping costs.
NOTE: Shipping will be charged in kgs of the item
- Placing an Order
To place an order, please follow these steps:
- Visit our website or contact our customer support team.
- Share a link of the item‘s’. (Example from amazon)
- Send us the links via WhatsApp or Email
- Give us some time to review the order
- Await a quotation
- if “you” the recipient (buyer) accepts the sent quote, Make the payment, this includes a 60% deposit or more.
- Customs and Duties
Leave the hard work to us, we will handle custom clearance and all other charges
We are responsible for any custom fees, no other amount will be charged over the quote sent to the client, unless advised earlier in the process of quoting
- 6. Packaging and Protection
We take great care in packaging and protecting your items to ensure they arrive in excellent condition. Our team uses industry-standard packaging materials and methods to safeguard your products during transit.
- 7. Returns and Refunds
If there are any issues with your order, such as damaged items or incorrect products, please contact our customer support team immediately. We will do our best to resolve the problem and arrange for a return or refund, depending on the situation.
- 8. Contact Information
If you have any questions, concerns, or need assistance with your order, feel free to reach out to our customer support team:
- Email: care@thepcgamer254.co.ke
- Phone: +254 111743938 (Mon-Fri, 9 AM – 5 PM)
Thank you for choosing Thepcgamer254. We look forward to serving you and ensuring your items reach you safely and on time. Happy shopping!